by Marioara de la Tara – Creative Director
I heard this story many times before and experienced it as a customer myself, but only in the past few years I was faced with this situation in our business: what do you do when things do not go according to your plan and you put on the market a product that is less than perfect…? Or in our case, a few thousand of them, spread all over the planet…
Delivering to the best of our ability is our motto since the beginning. Not once, we had to stop a popular product, or product line, simply because we considered that we grew out of it. Is the natural process of growing the business and us growing with it.
Those of you who are our close friends and regulars of our perfume, know exactly where I am going with this conversation: our perfume sprayers were leaking during air travel and sometimes even when just when they were in your handbag… We had no means to test when and if this could happen, but heard a few stories from those of you who “dared” to bring it to our attention.
So we think we got to the bottom of it, finally!!! (insert very large smiley here :-))!!!)
We are grateful for your patience and for the fact that you kept buying our perfumes, stood by us, patiently being a part of the solution! We could have not done it without you and this is quite literally!
As a small, independent, African based manufacturer we were faced with numerous challenges until we identified the “proper” supplier and took us a bit over one year to convince them to take us on and finally deliver something – they only work with the very large cosmetic and perfume manufacturers and our very luck was that we, as a company, are patient, tenacious and resilient – exactly the same as the wild olive tree is. This helped open the door and seal the deal!
It was frustrating when the previous supplier (we will not mention their name) told us to “bugger off” as leaking sprayers is not their problem but ours, or be told by the new found supplier that they work with the entire globe except Africa… we overcame that challenge, now they do!
So now, to cut this story short, you are more than welcome to buy our perfume extract without having to worry that it will all be going on to perfume your car, plane, yacht, luggage pieces and ostrich leather cosmetic cases (which you bought from our shops)!
Thank you for your patience and do never forget: even if it is going to take us a while, we will always do our best to offer you “the best to our ability” and never less!!!
Your only duty is to kindly let us have your feedback, every time you use one of our products.
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