Online Shop Terms & Conditions for South Africa
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Wild Olive manufactures and sells its own personal care products.
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Guarantee policy: Wild Olive guarantees that all products, used conform to the use for which
they are intended and advertised, present no faults or hidden defects that render them dangerous
or unsuited to their normal use.
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Delivery policy: Subject to availability and receipt of payment, requests will be processed
within 3 days and delivery confirmed by email.
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A competent third party carries out all our deliveries of goods locally and internationally and
the client understands that Wild Olive cannot be held responsible in case of non execution or
defective execution of this obligation attributable to the client or resulting of an
unforeseeable or insurmountable problem incurred by the third party, or to a case of absolute
necessity or major force.
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We provide to each client for each order handed over to the third party transporter, with the
proof of receipt and a tracking number for the parcel containing the goods they ordered. It is
the client`s responsibility to check immediately at the time of receipt of the products that the
products sent are in good condition and compliant with the order. In case of delay, breakage or
missing products, the client should note down complete and accurate reservations on the delivery
slip and may only exercise recourse against the transporter to which the client should formulate
his reservations. Any problem must be confirmed by letter sent to the transporter within latest
three days of receipt of the products.
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Before ordering any perfume products from our website, please note that our perfumes contain
alcohol, substance that in some countries might be prohibited. It is the customer’s
responsibility to ensure that their local customs will accept such products into the country.
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If a product is damaged during the shipment, Wild Olive is not responsible for reimbursement or
for free replacement of the product. Shipping costs will be refunded if the products have
manufacturing defects or if incorrect products were sent to you and the refund will be made
using the same method used to pay for the products.
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Complaints regarding the integrity of the packages will be made in the presence of the courier
agent. Any subsequent complaint will not be considered.
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Return and Refunds Policy: The provision of goods and services by Wild Olive is subject to
availability. In cases of unavailability, Wild Olive will refund the client in full within 30
days. Cancellation of orders by the client will attract a 10% administration fee.
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Customer Privacy Policy: Wild Olive shall take all reasonable steps to protect the personal
information of users. For the purpose of this clause, “personal information” shall be defined as
detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be
downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
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ayment may be made via Visa and MasterCard. Your order will only be processed for shipment once
we have verified your payment method and received authorization to process your payment
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Card acquiring and security card transactions will be acquired for Wild Olive via PayGate (Pty)
Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses
the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are
stored on the website. Users may go to
www.paygate.co.za
to view their security certifcate and
security policy.
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Card acquiring and security card transactions will be acquired for Wild Olive via PayGate (Pty)
Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses
the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are
stored on the website. Users may go to
www.paygate.co.za
to view their security certifcate and
security policy.
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The merchant outlet country at the time of presenting payment options to the cardholder is South
Africa. Transaction currency is South African Rand (ZAR).
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This website is governed by the laws of South Africa and Wild Olive chooses as its domicilium
citandi et executandi for all purposes under this agreement, whether in respect of court
process, notice, or other documents or communication of whatsoever nature, 29 Pepper Street
Cape Town .
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Wild Olive may, in its sole discretion, change this agreement or any part thereof at any time
without notice.
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This website is run by Wild Olive based in South Africa trading and with registration number CK
2006/116366/23.
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Wild Olive contact details:
Company Physical Address: 29 Pepper Street Cape Town
Email:
sales@wildolive.eu
Tel:
0214222777
